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Co-op Careers

UK member-owned consumer co-operative spanning food retail, funeralcare, insurance and legal services.

co-operative.coop

About the company

Founded

1863

Headquarters

One Angel Square, Manchester, England

Employees

About 56,465 (2023)

Industry

Consumer co-operative: food retail, funeralcare, insurance, legal services

Listed on

Private (member-owned co-operative, not listed)

CEO

Kate Allum (Interim Group Chief Executive)

Chair

Debbie White

CFO

Rachel Izzard

The Co-operative Group, trading as Co-op, is a member-owned consumer co-operative headquartered at One Angel Square in Manchester, England. Its legal name is Co-operative Group Limited and it traces its origins to 1863. The group runs food retail alongside funeralcare, insurance and legal services, and is owned by its members rather than by shareholders, so it isn't listed on any stock exchange.

For its 2025 full year the group reported revenue of about £11.0 billion, down 2.3% on the prior year, and swung to a loss of £35 million from a £131 million profit a year earlier. Results were hit by a major cyberattack, costed at around £107 million, plus additional cost headwinds. The business employed roughly 56,465 people as of 2023 and operates about 2,300 food stores across the United Kingdom.

Leadership changed in 2026. Long-serving Group CEO Shirine Khoury-Haq stepped down on 29 March 2026, and Kate Allum, a member-nominated director, became Interim Group Chief Executive from 30 March 2026 while a permanent successor is sought. Debbie White chairs the group, having started as chair in February 2024, and Rachel Izzard has served as Chief Financial Officer since June 2023.

Key People

Kate Allum

Interim Group Chief Executive (from 30 March 2026)

Debbie White

Group Chair

Rachel Izzard

Chief Financial Officer

Wais Shaifta

Chief Growth Officer

Interview process at Co-op

(Based on 5,246 interview reviews)

Interview experience

5 out of 10

Interview difficulty

Easy

Interview process length

Often a day or two

Overall experience

PoorExcellent
EasyDifficult

How long the process takes

About a day or two36%
About a week34%
About a month24%
More than one month7%

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Co-op Interview Questions & Answers

Q: Can you describe a time you worked with a team and showed initiative in a group situation?

A: Pick one real example and walk through it in order: the shared goal, the step you took without being asked, and how the team benefited. Keep the focus on collaboration rather than taking sole credit.

Answer by AI
  • Name the group task and the shared goal so the interviewer has context.
  • Describe the specific action you took on your own initiative, not what the whole team did.
  • Close with the result and what the team learned or gained from your input.

Q: What do you know about Co-op?

A: Show you did basic homework: Co-op is a member-owned consumer co-operative from Manchester that runs food stores, funeralcare, insurance and legal services, and reinvests in members and communities. Tie that ethos to why you want to work there.

Answer by AI
  • State the core facts: member-owned co-operative, food retail plus funeralcare, insurance and legal services.
  • Mention the community and member-reward focus that sets Co-op apart from standard supermarkets.
  • Connect one of those values to a reason you personally want to join.

Q: Why do you want this position?

A: Link your answer to the specific role and store, not just any job. Mention enjoying customer contact, the team environment, and how the hours or location fit your plans, so it sounds genuine.

Answer by AI
  • Give a reason tied to this role and store, not a generic 'I need work' answer.
  • Reference your enjoyment of customer-facing work and being part of a team.
  • Add a practical fit such as location, hours, or a longer-term interest in retail.

Q: Do you have customer service experience?

A: If you have retail or service history, give a short example of helping a customer well. If you don't, point to transferable moments from school, volunteering or other jobs where you helped people and stayed patient.

Answer by AI
  • Lead with any direct retail or service experience and one quick example.
  • If experience is limited, use transferable situations where you helped people.
  • Highlight patience, listening and a friendly manner as the traits that carry over.

Prep for your Co-op interview with AI

Practice real Co-op questions and get instant feedback before you walk in.

Co-op Salaries in United Kingdom (Updated 2026)

Funeral Director

Reported average

£13.49/hour

244 Salaries submitted

Service Crew

Reported average

£13.05/hour

191 Salaries submitted

Team Member

Reported average

£13.18/hour

7 Salaries submitted

Store Manager

Reported average

£35,751/year

58 Salaries submitted

Partnership Manager

Reported average

£79,377/year

10 Salaries submitted

Legal Manager

Reported average

£41,275/year

56 Salaries submitted

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Benefits

Colleague discount: 30% off Co-op branded products in stores and 10% off other brands
Ethical pension scheme with up to 10% employer contribution
Flexible pay access through the Stream app (draw earned wages early)
23 to 28 days holiday, rising by a day each year up to 30 to 32 days
Enhanced maternity and paternity policies
Colleague support programme with counselling and mental health services
24/7 access to online GP appointments
Eye care plans
Discounted gym membership
Personal development plans
Coaching and mentoring opportunities
Internal secondment options

Latest News & Updates

June 20, 2026

Co-op prices £350m sustainability bond

Co-op priced a £350 million offering of 8.25% sustainability senior notes due 2031 to refinance existing notes maturing in July 2026, linking proceeds to Fairtrade supplier spending and on-site renewable energy.

#finance #sustainability #bonds

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June 2026

Co-op strategy director Tom Bradley to join Deliveroo

Co-op's commercial and logistics strategy director Tom Bradley announced he is leaving to join Deliveroo as commercial director in autumn 2026, a move reported amid Co-op's expanding online delivery partnerships.

#leadership #logistics #delivery

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May 15, 2026

Co-op enters advertising as a standalone media owner

Co-op launched a new national advertising proposition, a digital out-of-home network built on more than 1,000 front-of-store screens, marking its formal entry as a standalone media owner in the UK outdoor advertising market.

#retailmedia #advertising #DOOH

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April 8, 2026

Co-op Group and Southern Co-op propose merger

The boards of Co-op Group and Southern Co-op announced proposals to join forces, which would bring Southern's 300,000 members and 300-plus food, funeral and Starbucks branches into an enlarged Co-op Group of 7 million members. The transfer of engagements is expected in Q3 2026, subject to member and regulatory approval.

#merger #retail #cooperative

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February 2, 2026

Co-op confirms 18 store openings for Q1 2026

Co-op confirmed it will open 18 stores across the UK in the first quarter of 2026, including new sites and reopenings, with the first new store at Willowbrook Park, Didcot. Around 86% of the UK population can now access Co-op groceries online.

#expansion #stores #jobs

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Co-op FAQ

Co-op is the trading name of Co-operative Group Limited, a member-owned consumer co-operative based in Manchester. It runs food retail alongside funeralcare, insurance and legal services.