CarMax, Inc. is a US used-vehicle retailer founded in 1993, when it opened its first store in Richmond, Virginia as a side business of Circuit City. The company is now the largest retailer of used cars in the United States and is headquartered in Richmond, Virginia. It trades on the New York Stock Exchange under the ticker KMX.
The business runs through two segments: CarMax Sales Operations, which buys and sells used vehicles, and CarMax Auto Finance, which provides financing to its customers. By the end of fiscal 2025 (ended February 28, 2025) CarMax operated 250 store locations across the country and employed over 30,000 associates.
Recent trailing-twelve-month revenue stands at about $28.20 billion, and CarMax's market capitalization sits near $8.18 billion. In 2026 the company appointed Keith Barr as President and Chief Executive Officer, effective March 16, 2026, following a period of interim leadership.
Key People
Keith Barr
President and Chief Executive Officer
Tom Folliard
Interim Executive Chair of the Board
Enrique Mayor-Mora
Executive Vice President and Chief Financial Officer
Shamim Mohammad
Executive Vice President, Chief Information and Technology Officer
Interview process at CarMax
(Based on 2,188 interviews)
Interview experience
Favorable
Interview difficulty
Medium
Interview process length
About a day or two
Overall experience
PoorExcellent
EasyDifficult
How long the process takes
About a day or two46%
About a week45%
About a month6%
More than one month3%
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CarMax Interview Questions & Answers
Q: How would you approach building rapport with a customer on the car lot?
A: Lead with a warm, low-pressure greeting, ask open questions about what they need the car for, and listen before pitching so the conversation feels like help, not a sales push.
Answer by AI
Open with a friendly greeting and read their body language before diving into any pitch.
Ask open-ended questions about budget, family size and how they'll use the car, then repeat back what you heard.
Match your pace to theirs and be transparent about pricing, since CarMax's no-haggle model rewards trust over pressure.
Q: Tell me about a time you went above and beyond for a customer.
A: Use the STAR structure: set the situation, describe the extra step you chose to take, and close with the concrete result for the customer and the business.
Answer by AI
Situation and Task: briefly frame the customer's problem and what was expected of you.
Action: describe the specific extra effort you made, and why you decided it was worth it.
Result: quantify the outcome (a saved sale, a five-star review, a repeat customer) so the payoff is clear.
Q: How do you handle helping multiple customers at once when things get busy?
A: Acknowledge everyone quickly, set honest expectations on wait times, prioritize by urgency, and loop in a teammate rather than letting anyone feel ignored.
Answer by AI
Greet each customer fast so nobody feels invisible, even if you can't help them right away.
Set clear expectations: tell people how long you'll be and check back when you promised.
Triage by urgency and ask a colleague for backup instead of dropping the ball on either customer.
Q: Take me through your experience in retail.
A: Walk through your roles in order, highlighting customer-facing responsibilities, any sales or targets you hit, and one or two moments that show you handle people and pressure well.
Answer by AI
Give a short chronological summary of your retail roles and the size or pace of each environment.
Emphasize customer interaction, upselling, and any metrics you moved, such as conversion or satisfaction scores.
Tie it back to CarMax by naming a transferable strength, like staying calm and helpful during a rush.
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CarMax Salaries in United States (Updated 2026)
Software Engineer (overall)
Median total compensation
$166K
Software Engineer I
Total compensation
$88.9K
Software Engineer II
Total compensation
$131K
Senior Software Engineer
Total compensation
$157K
Principal Software Engineer
Total compensation
$200K
Sales Consultant
Reported average
$18.22/hr
141 Salaries submitted
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Benefits
Medical, dental and vision coverage for full-time associates starting on day 30
Employee Assistance Program and mental health support
Short-term disability coverage for qualifying medical conditions
Virtual healthcare access
401(k) with dollar-for-dollar match up to 6% of eligible pay, immediate vesting
Employee Stock Purchase Plan after one year, with a $0.15 employer match per $1 contributed
Life insurance
Associate discounts on vehicles, accessories and services
Adoption assistance
Paid vacation and sick time, based on role and tenure
Up to six weeks of paid leave for birth, adoption or placement of a child
Tuition reimbursement covering tuition, textbooks and course fees
Latest News & Updates
July 18, 2026
Law firm opens shareholder investigation into CarMax directors
Bernstein Liebhard LLP said it's investigating potential fiduciary duty breaches by certain CarMax directors and officers affecting shareholders who bought stock before June 20, 2025. The disclosure followed the earnings beat, after which KMX shares had risen about 7.2%.
CarMax shares rose about 6.24% in a session as investors backed the turnaround, with the stock recovering from roughly $50 toward $59. Stephens upgraded KMX to Overweight with a $66 target, and CEO Keith Barr bought about $498,000 of shares alongside a director purchase, signaling confidence in the plan.
CarMax posted net revenues of $8.0 billion, up 6.2% year over year, with diluted EPS of $1.31 that beat the analyst consensus of about $0.96. The quarter was the first full period under new CEO Keith Barr, who paired the results with a four-part strategic framework covering pricing, digital and in-store integration, financing and protection plans, and cost cuts.
New CEO Barr puts technology at center of customer experience plan
Keith Barr laid out three priorities for fiscal 2027, with technology modernization as the cornerstone for improving the buying experience and helping associates serve customers. His plan responds to competitive pressure from Carvana and activist criticism of CarMax's digital trade-in process.
CarMax names Keith Barr as chief executive officer
CarMax named former IHG Hotels & Resorts CEO Keith Barr as president and CEO, effective March 16, 2026, as the retailer works through a turnaround after several years of soft used-car demand. Barr succeeded interim CEO David McCreight, who returned to his role as an independent director.
CarMax is the largest used-vehicle retailer in the United States. It buys and sells used cars through CarMax Sales Operations and provides customer financing through CarMax Auto Finance, selling both in physical stores and online.