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CarMax Careers

The largest used-vehicle retailer in the United States, selling and financing used cars through physical stores and online.

carmax.com

About the company

CEO

Keith Barr

Chair of the Board

Tom Folliard (Interim Executive Chair)

CFO

Enrique Mayor-Mora

Founded

1993

Industry

Used vehicle retail

Headquarters

Richmond, Virginia, US

Revenue (FY26)

$28.20 billion

Market Cap

$8.18 billion

Listed on

NYSE: KMX

CarMax, Inc. is a US used-vehicle retailer founded in 1993, when it opened its first store in Richmond, Virginia as a side business of Circuit City. The company is now the largest retailer of used cars in the United States and is headquartered in Richmond, Virginia. It trades on the New York Stock Exchange under the ticker KMX.

The business runs through two segments: CarMax Sales Operations, which buys and sells used vehicles, and CarMax Auto Finance, which provides financing to its customers. By the end of fiscal 2025 (ended February 28, 2025) CarMax operated 250 store locations across the country and employed over 30,000 associates.

Recent trailing-twelve-month revenue stands at about $28.20 billion, and CarMax's market capitalization sits near $8.18 billion. In 2026 the company appointed Keith Barr as President and Chief Executive Officer, effective March 16, 2026, following a period of interim leadership.

Key People

Keith Barr

President and Chief Executive Officer

Tom Folliard

Interim Executive Chair of the Board

Enrique Mayor-Mora

Executive Vice President and Chief Financial Officer

Shamim Mohammad

Executive Vice President, Chief Information and Technology Officer

Interview process at CarMax

(Based on 2,188 interviews)

Interview experience

Favorable

Interview difficulty

Medium

Interview process length

About a day or two

Overall experience

PoorExcellent
EasyDifficult

How long the process takes

About a day or two46%
About a week45%
About a month6%
More than one month3%

Prep for your CarMax interview with AI

Practice real CarMax interview questions with Hyring's AI interviewer and get instant, structured feedback before the real thing.

CarMax Interview Questions & Answers

Q: How would you approach building rapport with a customer on the car lot?

A: Lead with a warm, low-pressure greeting, ask open questions about what they need the car for, and listen before pitching so the conversation feels like help, not a sales push.

Answer by AI
  • Open with a friendly greeting and read their body language before diving into any pitch.
  • Ask open-ended questions about budget, family size and how they'll use the car, then repeat back what you heard.
  • Match your pace to theirs and be transparent about pricing, since CarMax's no-haggle model rewards trust over pressure.

Q: Tell me about a time you went above and beyond for a customer.

A: Use the STAR structure: set the situation, describe the extra step you chose to take, and close with the concrete result for the customer and the business.

Answer by AI
  • Situation and Task: briefly frame the customer's problem and what was expected of you.
  • Action: describe the specific extra effort you made, and why you decided it was worth it.
  • Result: quantify the outcome (a saved sale, a five-star review, a repeat customer) so the payoff is clear.

Q: How do you handle helping multiple customers at once when things get busy?

A: Acknowledge everyone quickly, set honest expectations on wait times, prioritize by urgency, and loop in a teammate rather than letting anyone feel ignored.

Answer by AI
  • Greet each customer fast so nobody feels invisible, even if you can't help them right away.
  • Set clear expectations: tell people how long you'll be and check back when you promised.
  • Triage by urgency and ask a colleague for backup instead of dropping the ball on either customer.

Q: Take me through your experience in retail.

A: Walk through your roles in order, highlighting customer-facing responsibilities, any sales or targets you hit, and one or two moments that show you handle people and pressure well.

Answer by AI
  • Give a short chronological summary of your retail roles and the size or pace of each environment.
  • Emphasize customer interaction, upselling, and any metrics you moved, such as conversion or satisfaction scores.
  • Tie it back to CarMax by naming a transferable strength, like staying calm and helpful during a rush.

Prep for your CarMax interview with AI

Practice real CarMax interview questions with Hyring's AI interviewer and get instant, structured feedback before the real thing.

CarMax Salaries in United States (Updated 2026)

Software Engineer (overall)

Median total compensation

$166K

Software Engineer I

Total compensation

$88.9K

Software Engineer II

Total compensation

$131K

Senior Software Engineer

Total compensation

$157K

Principal Software Engineer

Total compensation

$200K

Sales Consultant

Reported average

$18.22/hr

141 Salaries submitted

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Benefits

Medical, dental and vision coverage for full-time associates starting on day 30
Employee Assistance Program and mental health support
Short-term disability coverage for qualifying medical conditions
Virtual healthcare access
401(k) with dollar-for-dollar match up to 6% of eligible pay, immediate vesting
Employee Stock Purchase Plan after one year, with a $0.15 employer match per $1 contributed
Life insurance
Associate discounts on vehicles, accessories and services
Adoption assistance
Paid vacation and sick time, based on role and tenure
Up to six weeks of paid leave for birth, adoption or placement of a child
Tuition reimbursement covering tuition, textbooks and course fees

Latest News & Updates

July 18, 2026

Law firm opens shareholder investigation into CarMax directors

Bernstein Liebhard LLP said it's investigating potential fiduciary duty breaches by certain CarMax directors and officers affecting shareholders who bought stock before June 20, 2025. The disclosure followed the earnings beat, after which KMX shares had risen about 7.2%.

#Governance #Shareholders #Investigation

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July 15, 2026

KMX stock climbs as turnaround gains momentum

CarMax shares rose about 6.24% in a session as investors backed the turnaround, with the stock recovering from roughly $50 toward $59. Stephens upgraded KMX to Overweight with a $66 target, and CEO Keith Barr bought about $498,000 of shares alongside a director purchase, signaling confidence in the plan.

#StockMovement #AnalystUpgrade #InsiderBuying

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June 17, 2026

CarMax reports first quarter fiscal 2027 results

CarMax posted net revenues of $8.0 billion, up 6.2% year over year, with diluted EPS of $1.31 that beat the analyst consensus of about $0.96. The quarter was the first full period under new CEO Keith Barr, who paired the results with a four-part strategic framework covering pricing, digital and in-store integration, financing and protection plans, and cost cuts.

#Earnings #Q1FY27 #KMX

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March 27, 2026

New CEO Barr puts technology at center of customer experience plan

Keith Barr laid out three priorities for fiscal 2027, with technology modernization as the cornerstone for improving the buying experience and helping associates serve customers. His plan responds to competitive pressure from Carvana and activist criticism of CarMax's digital trade-in process.

#CEO #Strategy #DigitalTransformation

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February 12, 2026

CarMax names Keith Barr as chief executive officer

CarMax named former IHG Hotels & Resorts CEO Keith Barr as president and CEO, effective March 16, 2026, as the retailer works through a turnaround after several years of soft used-car demand. Barr succeeded interim CEO David McCreight, who returned to his role as an independent director.

#Leadership #CEO #Turnaround

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CarMax FAQ

CarMax is the largest used-vehicle retailer in the United States. It buys and sells used cars through CarMax Sales Operations and provides customer financing through CarMax Auto Finance, selling both in physical stores and online.