Kohl's Careers

US omnichannel department store chain running 1,153 Kohl's stores and Kohls.com, with Sephora shops inside most locations

kohls.com

About the company

Legal name

Kohl's Corporation

Market Cap

$2.16B (as of Jul 22, 2026)

Listed on

NYSE: KSS

Revenue (FY25)

$14.8B net sales, down 4.0%

CEO

Michael J. Bender

Founded

1962 (first store); incorporated 1988

Employees

~84,000 (29,000 full-time, 55,000 part-time)

Industry

Omnichannel department store retail

Headquarters

Menomonee Falls, Wisconsin, USA

Website

kohls.com

Kohl's Corporation is a US omnichannel department store retailer organized in 1988 as a Wisconsin corporation, with roots going back to the first Kohl's department store opened in 1962. As of January 31, 2026 it operated 1,153 Kohl's stores plus Kohls.com, selling moderately priced apparel, footwear, accessories, beauty and home products under national brands and proprietary labels such as Sonoma Goods for Life, Croft & Barrow, Apt. 9, FLX, SO and Tek Gear.

The company trades on the NYSE under KSS and is headquartered in Menomonee Falls, Wisconsin. For fiscal 2025 (year ended January 31, 2026) Kohl's reported net sales of $14.8 billion, down 4.0%, total revenue of $15.5 billion, and net income of $272 million. It employed an average of about 84,000 associates during 2025, roughly 29,000 full time and 55,000 part time, none represented by a collective bargaining unit.

Merchandise moves through nine retail distribution centers and four e-commerce fulfillment centers across the US, and the company owns its Menomonee Falls headquarters plus additional office and credit operations buildings. Michael J. Bender became permanent CEO in November 2025 after serving as interim CEO from May 2025, and Kohl's guided fiscal 2026 net sales to a decline of 2% to flat with adjusted diluted EPS of $1.00 to $1.60.

Key People

Michael J. Bender

Chief Executive Officer

Jill Timm

Chief Financial Officer

Mari Steinmetz

Senior EVP, Chief People Officer

Steven Dee

Chief Technology Officer

Interview process at Kohl's

(5,995 interview reviews)

Interview experience

7/10

Interview difficulty

Easy

Interview process length

About a day or two

Overall experience

PoorExcellent

EasyDifficult

About a day or two52%

About a week33%

About a month13%

More than one month2%

Prep for your Kohl's interview with AI

Practice real questions and get instant feedback before you walk in.

Kohl's Interview Questions & Answers

Q: What's a time you went above and beyond for someone?

A: Describe a specific moment where you gave extra effort for a customer or teammate and what the outcome was.

Answer by AI

Set up the situation and who needed help.
Explain the specific action you took beyond your normal duties.
Close with the result and what it taught you about service.

Q: When's a time you made a mistake and how did you fix it?

A: Pick a real, low-stakes mistake, own it honestly, and focus most of the answer on the fix and the lesson learned.

Answer by AI

State the mistake plainly, no excuses.
Walk through the steps you took to correct it.
Mention what you changed afterward to avoid repeating it.

Q: How do/would you multitask?

A: Explain your method for prioritizing tasks when several things need attention at once, such as helping a customer while restocking.

Answer by AI

Name a prioritization method, like urgent versus important.
Give a concrete retail example of juggling two tasks.
Note how you check in with a supervisor if things pile up.

Q: How would you define customer service?

A: Give a short definition centered on making the customer feel heard and leaving them better off than before the interaction.

Answer by AI

Define it as meeting a customer's need efficiently and warmly.
Add an example of what good service looks like on the floor.
Tie it back to why it matters for repeat business.

Prep for your Kohl's interview with AI

Practice real questions and get instant feedback before you walk in.

Kohl's Salaries in United States (Updated 2026)

Retail Sales Associate

Average reported

$11.32/hour

21 salaries reported Salaries submitted

Customer Service Representative

Average reported

$14.67/hour

10 salaries reported Salaries submitted

Loss Prevention Officer

Average reported

$17.84/hour

44 salaries reported Salaries submitted

Loss Prevention Manager

Average reported

$21.82/hour

219 salaries reported Salaries submitted

Customer Service Supervisor

Average reported

$22.00/hour

89 salaries reported Salaries submitted

Area Supervisor

Average reported

$20.28/hour

7 salaries reported Salaries submitted