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Kingfisher Careers

FTSE 100 home improvement retail group behind B&Q, Screwfix, Castorama and Brico Depot

kingfisher.com

About the company

Founded

1982 (as Paternoster Stores Ltd, renamed Kingfisher plc in December 1989)

Industry

Home improvement retail (Consumer Discretionary)

Headquarters

1 Paddington Square, London W2 1GG, United Kingdom

Employees

About 70,000 (69,720 reported)

Chair of the Board

Claudia Arney

Listed on

London Stock Exchange, ticker KGF (FTSE 100 constituent)

Market Cap

About £4.95 billion

Revenue (FY25/26)

£12,945 million for the year to 31 January 2026, up 1.3%

Kingfisher plc is an international home improvement retailer headquartered at 1 Paddington Square in London and listed on the London Stock Exchange under the ticker KGF, where it sits in the FTSE 100. The group traces back to 1982, when it was incorporated as Paternoster Stores Ltd to acquire the British Woolworths business, and it took the Kingfisher name in December 1989. It employs roughly 70,000 people.

The group sells to consumers and trade professionals through a set of separate retail banners: B&Q and TradePoint in the UK and Ireland, Screwfix, Castorama in France and Poland, Brico Depot in France, Spain and Portugal, and Koctas in Turkey. Kingfisher operates over 1,800 stores across seven European countries alongside e-commerce and marketplace channels. Its stated purpose is "Better Homes. Better Lives. For Everyone.", and its operating model is branded "Powered by Kingfisher".

For the year to 31 January 2026 the group reported total sales of £12,945 million, up 1.3%, with adjusted pre-tax profit up 6% to £560 million and adjusted earnings per share up 15% to 23.8p. Free cash flow reached £512 million, the full-year dividend was 12.40p, and the board completed a £300 million buyback and started another. Trade now accounts for 30% of sales and e-commerce 21%, with marketplace gross merchandise value up 58% to £518 million.

Key People

Thierry Garnier

Chief Executive Officer

Bhavesh Mistry

Chief Financial Officer

Claudia Arney

Chair of the Board

Kate Seljeflot

Chief People Officer

Interview process at Kingfisher

(Based on 57 interview responses in the United Kingdom)

Interview experience

6/10, favourable

Interview difficulty

Medium, 4/10

Interview process length

About a week for most candidates

Overall experience

PoorExcellent
EasyDifficult

How long is the process?

About a day or two25%
About a week37%
About a month35%
More than one month4%

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Kingfisher Interview Questions & Answers

Q: Tell me about a time you demonstrated excellent customer service.

A: Pick one specific moment rather than describing how you generally behave, and walk through what the customer needed, what you did and how it ended. Keep the whole thing under two minutes.

Answer by AI
  • Set the scene in one line: where you worked, who the customer was and what they wanted.
  • Spell out the actions you personally took, including anything you did beyond what was expected of you.
  • Close with the result, ideally something concrete like the customer coming back, a compliment passed to your manager, or a sale saved.

Q: Give us a time where you have dealt with an angry customer.

A: Interviewers want to see that you stay calm and don't take it personally. Show that you listened first, acknowledged the problem, then moved to a fix within the rules you had.

Answer by AI
  • Describe the trigger honestly, even if the mistake was your employer's, without blaming colleagues.
  • Show the de-escalation steps: listen fully, apologise for the impact, repeat back what they need.
  • Say what you resolved yourself and when you'd escalate to a manager, then give the outcome.

Q: Why did you want to work for B&Q?

A: Tie something real about the business to something real about you. Mention the brand's scale, the trade and DIY customer mix, or a store you actually shop in, then link it to the kind of work you want.

Answer by AI
  • Name a specific thing you know about B&Q or the wider Kingfisher group, such as its trade offer or its store network.
  • Connect it to your own experience, like enjoying practical problem solving or advising customers on projects.
  • Finish with what you want next, for example progression into a team leader or department role.

Q: Tell me about yourself.

A: Give a short career summary aimed at this job, not your life story. Present, past, then why you're here, in roughly ninety seconds.

Answer by AI
  • Start with what you do now and the part of it most relevant to retail customer service.
  • Add one or two past roles that explain how you built those skills.
  • End on why this role is the logical next step for you.

Prep for your Kingfisher interview with AI

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Kingfisher Salaries in the United Kingdom (Updated 2026)

Software Engineer (Kingfisher plc)

Reported average, base pay

£45,218/yr

8 salaries reported Salaries submitted

Machine Learning Engineer (Kingfisher plc)

Reported average, base pay

£62,469/yr

5 salaries reported Salaries submitted

Product Designer (Kingfisher plc)

Reported average, base pay

£92,903/yr

3 salaries reported Salaries submitted

User Experience Researcher (Kingfisher plc)

Reported average, base pay

£38,670/yr

3 salaries reported Salaries submitted

Manager (Kingfisher plc)

Reported average, base pay

£68,800/yr

6 salaries reported Salaries submitted

Sourcing Manager (Kingfisher plc)

Reported average, base pay

£56,154/yr

3 salaries reported Salaries submitted

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Benefits

Kingfisher Pension Scheme with employer contributions alongside what you save
20% colleague discount at B&Q in store and online after one month of service
Share plans from £5 a month so colleagues can become Kingfisher shareholders
Performance bonus and benchmarked pay rates that are equal regardless of age
Cycle to work scheme via salary sacrifice for bikes and safety equipment
Electric vehicle salary sacrifice leasing scheme
6.6 weeks annual leave
Extra annual leave plus a cash payment at every 10 years of service, up to 40 years
Life assurance cover
Employee assistance programme with free confidential counselling on wellbeing, legal and financial matters
Gym discounts of up to 25% across a network of 3,300+ health clubs for colleagues and partners
Free eye test every two years plus £50 towards single focal lenses and frames
LEO learning platform with 500+ learning activities including videos, workshops and webinars
First Line Manager, Leadership Development and Accelerated Development talent programmes
Hybrid working with three days a week in the office for head office roles

Latest News & Updates

May 26, 2026

Kingfisher reaffirms full-year guidance after soft Q1

Q1 total sales rose 1.4% to £3.3bn but underlying like-for-like sales fell 0.7% on a late start to spring, with B&Q down 4.1% and Screwfix up 4.1%. The group held its FY26/27 adjusted pre-tax profit guidance of £565m to £625m and shares jumped as much as 8.3%.

#TradingUpdate #Retail #FTSE100

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March 31, 2026

Eve Henrikson appointed non-executive director

Kingfisher named Eve Henrikson, Senior Vice President of Trips at Booking.com and previously Managing Director, Online at Tesco, as a non-executive director with effect from 1 September 2026. Bill Lennie also joined the Remuneration Committee from 1 April 2026.

#BoardAppointment #Governance

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March 24, 2026

FY25/26 results: sales £12.9bn, profit up 6%, new £300m buyback

Kingfisher reported total sales of £12,945m for the year to 31 January 2026, adjusted pre-tax profit up 6% to £560m and free cash flow of £512m. It completed a £300m buyback and announced another, with trade at 30% of sales and marketplace GMV up 58% to £518m.

#FullYearResults #Buyback #Ecommerce

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October 8, 2025

Kingfisher appoints Debarati Sen as Chief Commercial Officer

Kingfisher named Debarati (Deba) Sen, CEO of HMTX Industries and a 26-year 3M veteran, as Chief Commercial Officer from December 2025, joining the Group Executive in London. Chief Offer and Sourcing Officer Henri Solere left in January 2026 after 12 years.

#Leadership #Appointment

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September 23, 2025

Kingfisher upgrades full-year guidance after strong first half

Half-year sales to 31 July 2025 rose 1.9% like-for-like to £6.8bn, with adjusted pre-tax profit up 10.2% to £368m and free cash flow up 13.5% to £478m. E-commerce sales grew 11.1% to £1.4bn and trade sales 11.9% to £1.9bn, prompting a guidance upgrade.

#HalfYearResults #GuidanceUpgrade

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Kingfisher FAQ

Kingfisher plc is an international home improvement retailer selling to consumers and trade professionals. It runs B&Q and TradePoint in the UK and Ireland, Screwfix, Castorama in France and Poland, Brico Depot in France, Spain and Portugal, and Koctas in Turkey, with over 1,800 stores across seven European countries.