Nasdaq listed SaaS company founded in Chennai, selling AI service software for IT, customer support and employee experience teams.
freshworks.comFounded
2010, in Chennai, India, as Freshdesk
Headquarters
San Mateo, California, USA
Industry
SaaS for IT service management, customer service and employee experience
Employees
About 4,500 globally, after a cut of roughly 500 roles announced in May 2026
Revenue (FY25)
$838.81 million, up 16.4% from $720.42 million in FY2024
Market Cap
About $2.78 billion as of 22 July 2026
Listed on
NASDAQ: FRSH, IPO on 22 September 2021
India offices
Chennai, Bengaluru and Hyderabad, with Chennai as the largest site
Freshworks Inc. builds cloud service software for IT teams, customer support teams and employee experience teams. It started in Chennai in 2010 as Freshdesk, founded by Girish Mathrubootham and Shan Krishnasamy, renamed itself Freshworks in 2017 and moved its legal headquarters to San Mateo, California. It listed on Nasdaq under FRSH in September 2021. The main products are Freshservice for IT service management, Freshdesk for customer support, Freshsales for CRM and the Freddy AI layer that runs across them.
The India business runs through Freshworks Technologies Private Limited, incorporated in Chennai on 16 December 2010 and registered at Global Infocity Park, Perungudi. That entity reported a workforce of roughly 4,285 people in FY2025, which makes India by far the company's largest employment base. Chennai, Bengaluru and Hyderabad all carry engineering, product, sales and marketing teams, and Chennai currently has the most open roles of any Freshworks location worldwide.
Group revenue was $838.81 million in FY2025, up 16.4% year on year, and the company posted net income of $183.72 million. Q1 2026 revenue came in at $228.6 million, up 16%. Alongside those results the company announced a restructuring that cut about 500 jobs, roughly 11% of headcount, saying it wanted to simplify the organisation and use more AI and automation internally. Market cap was about $2.78 billion in late July 2026, and over 74,000 businesses across 120 plus countries use its products.
CEO and President
Chief Operating Officer and Chief Financial Officer
Chief People Officer
Chief Technology Officer
Interview experience
5 out of 10
Interview difficulty
Easy, 4 out of 10
Interview process length
About a day or two for half of candidates
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Reported average, all levels
₹11,37,517/yr
27 salaries Salaries submitted
Reported average, all levels
₹19,76,623/yr
8 salaries Salaries submitted
Reported average, all levels
₹20,09,332/yr
7 salaries Salaries submitted
Total comp, base plus stock plus bonus
₹14.7L to ₹99.1L/yr, median ₹30.7L
Reported average, small sample
₹24,31,497/yr
Reported average, all levels
₹11,73,980/yr
18 salaries Salaries submitted
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July 8, 2026
Freshworks sets Q2 2026 earnings date for August 4
Freshworks said it will report second quarter 2026 results after market close on 4 August 2026. Q2 revenue had been guided to $232 million to $235 million alongside the Q1 results.
#Earnings #Nasdaq #FRSH
View postJune 30, 2026
UK bank Vanquis picks Freshservice for service management
Vanquis, a UK specialist bank, selected Freshworks' Freshservice as its AI service operations platform, adding to the company's European enterprise customer list.
#CustomerWin #ITSM #Freshservice
View postMay 14, 2026
Freshworks launches AI Agent Studio in Freshservice
At its Refresh conference Freshworks introduced AI Agent Studio, letting customers build and deploy service agents inside Freshservice. It's the company's main product push for 2026.
#ProductLaunch #AI #Freshservice
View postMay 5, 2026
Freshworks cuts about 500 jobs, roughly 11% of staff
Filed alongside Q1 2026 results, the restructuring plan affects around 500 employees globally and is meant to simplify the organisation and use more AI and automation across the business. Charges of $7 million to $9 million were expected in Q2 2026.
#Layoffs #Restructuring #AI
View postMay 5, 2026
Q1 2026 revenue up 16% to $228.6 million
Freshworks reported first quarter revenue of $228.6 million, up 16% year on year, with gross margin steady at about 85% and $780.4 million in cash and marketable securities. It followed FY2025 revenue of $838.81 million and net income of $183.72 million.
#Earnings #Growth #SaaS
View postDecember 15, 2025
Freshworks agrees to acquire FireHydrant
Freshworks announced a deal to buy AI native incident management platform FireHydrant and pair it with Freshservice ITSM. The Q1 2026 10-Q confirms the deal closed on 1 January 2026 for $88.7 million in cash.
#Acquisition #ITOps #Freshservice
View postFreshworks builds cloud software for IT service management, customer support and employee experience teams. Its main products are Freshservice, Freshdesk and Freshsales, with the Freddy AI layer running across them.
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