July 22, 2026
USAA Life introduces Secure Start whole life policy for children
The new policy offers eligible families permanent coverage options for children from 15 days to 17 years old.
#Insurance #Families
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About the company
Legal name
United Services Automobile Association
Organization
Texas reciprocal interinsurance exchange
Founded
June 20, 1922Home office
San Antonio, Texas, United States
President and CEO
Juan C. Andrade
Members
14.3 million in 2025
Workforce
About 38,000 employees in 2025
2025 total assets
US$235.784 billion2025 net worth
US$38.627 billion
2025 member returns
US$3.768 billion
USAA is a San Antonio-based association whose operating companies provide insurance, banking and retirement services to eligible military members, veterans and their families.
The association began in 1922 when Army officers met in San Antonio to insure one another's vehicles.
USAA reported 14.3 million members, about 38,000 employees and US$235.784 billion in consolidated assets for 2025.
Key People
Juan C. Andrade
President and Chief Executive Officer
Brett Seybold
Executive Vice President and Chief Financial Officer
Randy Termeer
President, USAA Property and Casualty Insurance Group
Michael Moran
President, USAA Federal Savings Bank
Interview process at USAA
(1,387 to 2,106 candidate responses on Indeed, depending on the measure)Interview experience
Favourable, rated 7 out of 10
Interview difficulty
Medium
Interview process length
About two weeks
Overall experience
PoorExcellent
Interview process length
About a day or two13%
About a week42%
About a month24%
More than one month21%
Prepare for your USAA interview with AI
Practise member service, claims and technical interview scenarios.
USAA Interview Questions & Answers
Q: How do you define customer service?
A: Define service as understanding the member's goal, communicating clearly and taking ownership through resolution. Add a short example that shows accuracy and care.
Answer by AI
- Define service in practical terms.
- Show ownership of the outcome.
- Add a concise example.
Q: Tell me about a time you changed a customer's mind about a choice.
A: Describe how you first understood the customer's concern, presented relevant evidence and respected their decision. Focus on an informed choice rather than pressure.
Answer by AI
- Start with the customer's concern.
- Explain the evidence you used.
- Respect the final choice.
Q: Tell me about a time you had to tell a customer no or disappoint them. How did you handle it?
A: Explain the limit plainly, acknowledge the impact and offer the closest available option. Show how you kept trust while following policy.
Answer by AI
- State the limit clearly.
- Acknowledge the customer's impact.
- Offer a valid next step.
Q: Tell me about a time when you turned a no into a yes.
A: Use an example where questions revealed the real objection. Explain how you addressed it honestly and reached agreement without overstating the product or service.
Answer by AI
- Identify the real objection.
- Respond with accurate information.
- Show the agreed outcome.
Prepare for your USAA interview with AI
Practise member service, claims and technical interview scenarios.
USAA Salaries in the United States (Updated 2026)
Customer Service Representative
Indeed average
US$48,573 per year average
19 job postings in the displayed estimate Salaries submitted
Customer Support Representative
Indeed average
US$67,960 per year average
114 job postings in the displayed estimate Salaries submitted
Claims Adjuster
Indeed average
US$67,270 per year average
36 job postings in the displayed estimate Salaries submitted
Actuary
Indeed average
US$152,333 per year average
513 salaries reported Salaries submitted
Software Engineer
Indeed average
US$104,339 per year average
36 job postings in the displayed estimate Salaries submitted
Data Engineer
Indeed average
US$116,311 per year average
6 salaries reported Salaries submitted
Understand your potential pay at USAA
Use these third-party US averages as a starting point for role research.
Open roles
Business Support Analyst Senior
San Antonio, TX • Full time
Product Development Director - Auto Modernization
San Antonio, TX • Full time
Senior SIU Major Case - Medical Provider Investigations
San Antonio, TX • Full time
Director, Digital/Technical Product Management
San Antonio, TX • Full time
AVP, AI Operations
San Antonio, TX • Full time
Financial Analyst Lead - Technology
San Antonio, TX • Full time
Build a focused resume for USAA
Connect your service, insurance, finance or technology impact to the role you want.
Benefits
Education assistance for degrees and certifications
Leadership development programs
Career development planning
Medical, prescription and telehealth coverage
Behavioural health programs
Dental and vision coverage
Life and disability insurance
Retirement savings plan with employer match
Cash balance pension plan
Child and dependent care reimbursement
Paid time off and company holidays
Paid parental benefit and bereavement leave
Latest News & Updates
July 21, 2026
USAA joins Alamo revitalization plan
USAA announced a partnership with Alamo Trust supporting the Paseo del Alamo and a future military lounge.
#SanAntonio #Community
View postJuly 16, 2026
USAA and U.S.VETS expand veteran homelessness prevention effort
A new financial resiliency program combines housing investment, coaching and services for veterans and their families.
#Veterans #Housing
View postJuly 15, 2026
USAA Bank launches new rewards credit cards
The refreshed card lineup adds cash-back choices for everyday spending and military-base purchases.
#Banking #CreditCards
View postJuly 9, 2026
USAA appoints Mara Motherway to lead government relations
The retired U.S. Navy officer will lead the association's legislative, regulatory and public-policy work.
#Leadership #PublicPolicy
View postUSAA FAQ
USAA stands for United Services Automobile Association.
