How many people work at Firstsource?

Closing headcount was 36,205 at the end of Q4 FY26, according to the company's own results release. Attrition for the period was 29.7%.

Is Firstsource listed on the stock exchange?

Yes. It trades as FSL on the NSE and as 532809 on the BSE, with a market capitalisation of about INR 18,670 crore. That figure moves with the market.

Where are Firstsource offices in India?

The headquarters is in Mumbai, Maharashtra. Job postings confirm hiring locations in Bengaluru, Chennai, Hyderabad and Gurugram as well.

What's the Firstsource interview process like?

Candidates rate the experience 7 out of 10 and the difficulty medium, at 5 out of 10, on Indeed. About 54% say the whole process took a day or two, and another 23% say about a week.

What does Firstsource pay in India?

Indeed estimates put Customer Service Representatives around ₹21,646 a month and Typists around ₹24,170 a month, while PayScale reports an average base salary of ₹5,92,000 a year across 28 respondents. Sample sizes are small, so treat these as indicative rather than firm bands.

What benefits does Firstsource offer?

Reported benefits include insurance cover, executive health checkups, in-house gyms and wellbeing programs, night shift allowance, subsidised transport, flexible work arrangements, and learning through Firstsource Academy plus the Wings Within internal mobility program.

Firstsource Careers

Q: Who owns Firstsource and who runs it?

Firstsource is part of the RP-Sanjiv Goenka Group, with RPSG Ventures Limited holding a 53.66% stake as of 31 March 2025. Sanjiv Goenka is Chairman and Ritesh Idnani is Managing Director and CEO.

Listed Indian BPM company running AI led customer, healthcare and financial services operations for global enterprises

firstsource.com

About the company

Legal name

Firstsource Solutions Limited (CIN: L64202MH2001PLC134147)

Founded

2001 (incorporated 6 December 2001)

MD & CEO

Ritesh Idnani

Chairman

Sanjiv Goenka

Headquarters

Mumbai, Maharashtra, India

Industry

Business process management, outsourcing and offshoring

Employees

36,205 (closing headcount, Q4 FY26)

Revenue (FY26)

INR 9,556 crore (USD 1,082 million), up 19.7% year on year

Market Cap

INR 18,670 crore

Listed on

NSE: FSL and BSE: 532809 (parent: RPSG Ventures Limited)

Firstsource Solutions Limited is a Mumbai headquartered business process management company incorporated in December 2001 and listed on both Indian exchanges (NSE: FSL, BSE: 532809). It's part of the RP-Sanjiv Goenka Group, with RPSG Ventures Limited holding a 53.66% stake as of 31 March 2025. Sanjiv Goenka chairs the company and Ritesh Idnani has been Managing Director and CEO since September 2023.

The company runs customer lifecycle and back office operations for regulated industries: healthcare payers and providers, banking and financial services, mortgage, collections, communications, media and technology, retail and utilities. It says it serves more than 200 global brands including Fortune 500 and FTSE 100 companies, and it operates across roughly ten countries covering India, the US, the UK, the Philippines, Mexico, Romania, South Africa, Australia, Trinidad and Tobago, and Turkey.

For FY26 Firstsource reported revenue of INR 9,556 crore (USD 1,082 million), up 19.7% year on year, with a closing headcount of 36,205 and attrition of 29.7%. Growth has come partly through acquisitions: QBSS and Ascensos in 2024, and Puerto Rico based healthcare technology firm TeleMedik in January 2026. In March 2026 the company launched an agent first operating model it calls Intelligence That Operates.

Key People

Ritesh Idnani

Managing Director and CEO

Sanjiv Goenka

Chairman

Dinesh Jain

Chief Financial Officer

Sohit Brahmawar

Chief Operating Officer

Interview process at Firstsource

(Based on 611 candidate responses)

Interview experience

7 out of 10, favourable

Interview difficulty

Medium, 5 out of 10

Interview process length

About a day or two for most candidates

Overall experience

PoorExcellent

EasyDifficult

How long the process takes

About a day or two54%

About a week23%

About a month17%

More than one month7%

See all Firstsource interview questions & answers

Browse question banks by role, round and company, with answers and examples.

Firstsource Salaries in India (Updated 2026)

Customer Service Representative

Indeed estimate

₹10,000 to ₹37,000 per month (average ₹21,646)

Estimated from 6 job postings Salaries submitted

Customer Service Representative (Mumbai)

Reported average

₹20,738 per month

9 salaries reported Salaries submitted

Telemarketer

Indeed estimate

₹10,924 to ₹23,491 per month (average ₹16,019)

Estimated from 2 job postings Salaries submitted

Typist

Indeed estimate

₹22,683 to ₹25,755 per month (average ₹24,170)

4 salaries reported Salaries submitted

Data Entry Clerk

Indeed estimate

₹1,26,938 to ₹1,74,537 per year (average ₹1,48,847)

Estimated from 2 job postings Salaries submitted

Coding Specialist (medical coding)

Indeed estimate

₹13,149 to ₹31,341 per month (average ₹20,300)

Estimated from 2 job postings Salaries submitted

Know your worth at Firstsource

Compare pay across similar BPM roles and see where your package sits.

Open roles

CSA (Customer Service Associate)

Gurugram • Not specified

Senior CSA

Bengaluru • Not specified

Senior Developer, CX Implementation

Bengaluru • Not specified

Senior Analyst

Bengaluru • Not specified

Senior Software Engineer, Gen AI

Chennai • Not specified

CSA Healthcare, Email and Back Office

Chennai • Not specified

Get ready for an AI interview

Free guides to AI video screens, coding tests and how scoring works.

Benefits

Extensive insurance cover

Executive health checkup

In-house gym, sporting activities and fitness boot camps

Wellbeing weeks and stress management workshops

Employee assistance and wellness programs

Night shift allowance

Subsidised transportation and cab facility

Staff advance (salary advance)

Company car for eligible grades

Performance bonus, average ₹98,000 a year reported

Flexible work arrangements

Parental transition support and family caring policies

Maternity leave

Firstsource Academy on-demand learning, 160+ programs across domain, compliance and leadership

Wings Within internal mobility program

Higher education policy support

Latest News & Updates

May 6, 2026

Firstsource reports Q4 and full year FY26 results

Firstsource posted FY26 revenue of INR 9,556 crore (USD 1,082 million), up 19.7% year on year, with Q4 revenue of INR 2,583.5 crore. Closing headcount stood at 36,205 with attrition of 29.7%.

#Earnings #FY26 #BPM

View post

April 30, 2026

Firstsource partners with Typeface to launch Agentic Marketing Services

The company tied up with Typeface to offer a full stack service that turns enterprise marketing operations into AI native systems. It pairs Typeface's marketing orchestration technology with Firstsource's operations work in regulated industries.

#Partnership #AgenticAI #Marketing

View post

March 19, 2026

Firstsource introduces Intelligence That Operates

Firstsource launched an agent first operating model under which it designs, builds and runs AI powered operations for clients and takes accountability for the outcome. CEO Ritesh Idnani framed it as selling results rather than AI capability.

#ProductLaunch #AI #OperatingModel

View post

January 13, 2026

Firstsource acquires TeleMedik

The company acquired TeleMedik, a Puerto Rico based healthcare technology firm, to add clinical and utilization management capability. Deal value wasn't disclosed.

#Acquisition #Healthcare #MandA

View post

December 15, 2025

Firstsource names new heads for health plans and provider businesses

Matthew Barlow was appointed Head of the Health Plans business and Scott Schrader Head of the Healthcare Provider business. The company said the moves back a shift to an operating model built on AI, data and digital platforms.

#Leadership #Healthcare #Appointments

View post

See all updates

Firstsource FAQ

Firstsource Solutions is a business process management company. It runs customer lifecycle and back office operations for regulated industries including healthcare payers and providers, banking and financial services, mortgage, collections, communications, media and technology, retail and utilities.