Listed Indian BPM company running AI led customer, healthcare and financial services operations for global enterprises
firstsource.comLegal name
Firstsource Solutions Limited (CIN: L64202MH2001PLC134147)
Founded
2001 (incorporated 6 December 2001)
MD & CEO
Ritesh IdnaniChairman
Sanjiv Goenka
Headquarters
Mumbai, Maharashtra, India
Industry
Business process management, outsourcing and offshoring
Employees
36,205 (closing headcount, Q4 FY26)
Market Cap
INR 18,670 crore
Listed on
NSE: FSL and BSE: 532809 (parent: RPSG Ventures Limited)
Firstsource Solutions Limited is a Mumbai headquartered business process management company incorporated in December 2001 and listed on both Indian exchanges (NSE: FSL, BSE: 532809). It's part of the RP-Sanjiv Goenka Group, with RPSG Ventures Limited holding a 53.66% stake as of 31 March 2025. Sanjiv Goenka chairs the company and Ritesh Idnani has been Managing Director and CEO since September 2023.
The company runs customer lifecycle and back office operations for regulated industries: healthcare payers and providers, banking and financial services, mortgage, collections, communications, media and technology, retail and utilities. It says it serves more than 200 global brands including Fortune 500 and FTSE 100 companies, and it operates across roughly ten countries covering India, the US, the UK, the Philippines, Mexico, Romania, South Africa, Australia, Trinidad and Tobago, and Turkey.
For FY26 Firstsource reported revenue of INR 9,556 crore (USD 1,082 million), up 19.7% year on year, with a closing headcount of 36,205 and attrition of 29.7%. Growth has come partly through acquisitions: QBSS and Ascensos in 2024, and Puerto Rico based healthcare technology firm TeleMedik in January 2026. In March 2026 the company launched an agent first operating model it calls Intelligence That Operates.
Managing Director and CEO
Chairman
Chief Financial Officer
Chief Operating Officer
Interview experience
7 out of 10, favourable
Interview difficulty
Medium, 5 out of 10
Interview process length
About a day or two for most candidates
Practise the real questions candidates report, get instant feedback and walk in ready.
Q: Communication skills check and self introduction
A: Give a 60 second introduction that covers who you are, what you've done and why a non voice process fits you. Keep the grammar clean and the pace steady, because this round is scoring written and spoken clarity more than content.
Q: Keyboard test, knowledge test and HR round
A: Expect a typing and accuracy test first, then a domain knowledge test, then HR. Prepare by practising typing under a timer and by revising the quality metrics you have actually used, such as sampling, error categories and feedback loops.
Q: Where do you see yourself after 5 years?
A: Answer with a path that stays inside the operations career ladder: associate to senior associate to team leader or quality, with a skill you'll build each step. Avoid answers that imply you'll leave the function quickly.
Q: Questions related to the specific process you're applying for
A: Read the job posting closely and be ready to explain the process domain in plain language: who the customer is, what a typical query looks like and what a good resolution means. Interviewers here test whether you understand the work, not jargon.
Practise the real questions candidates report, get instant feedback and walk in ready.
Indeed estimate
₹10,000 to ₹37,000 per month (average ₹21,646)
Estimated from 6 job postings Salaries submitted
Reported average
₹20,738 per month
9 salaries reported Salaries submitted
Indeed estimate
₹10,924 to ₹23,491 per month (average ₹16,019)
Estimated from 2 job postings Salaries submitted
Indeed estimate
₹22,683 to ₹25,755 per month (average ₹24,170)
4 salaries reported Salaries submitted
Indeed estimate
₹1,26,938 to ₹1,74,537 per year (average ₹1,48,847)
Estimated from 2 job postings Salaries submitted
Indeed estimate
₹13,149 to ₹31,341 per month (average ₹20,300)
Estimated from 2 job postings Salaries submitted
Compare pay across similar BPM roles and see where your package sits.
Gurugram • Not specified
Bengaluru • Not specified
Bengaluru • Not specified
Bengaluru • Not specified
Chennai • Not specified
Chennai • Not specified
Tailor your resume to the role in minutes and get past the screening stage.
May 6, 2026
Firstsource reports Q4 and full year FY26 results
Firstsource posted FY26 revenue of INR 9,556 crore (USD 1,082 million), up 19.7% year on year, with Q4 revenue of INR 2,583.5 crore. Closing headcount stood at 36,205 with attrition of 29.7%.
#Earnings #FY26 #BPM
View postApril 30, 2026
Firstsource partners with Typeface to launch Agentic Marketing Services
The company tied up with Typeface to offer a full stack service that turns enterprise marketing operations into AI native systems. It pairs Typeface's marketing orchestration technology with Firstsource's operations work in regulated industries.
#Partnership #AgenticAI #Marketing
View postMarch 19, 2026
Firstsource introduces Intelligence That Operates
Firstsource launched an agent first operating model under which it designs, builds and runs AI powered operations for clients and takes accountability for the outcome. CEO Ritesh Idnani framed it as selling results rather than AI capability.
#ProductLaunch #AI #OperatingModel
View postJanuary 13, 2026
Firstsource acquires TeleMedik
The company acquired TeleMedik, a Puerto Rico based healthcare technology firm, to add clinical and utilization management capability. Deal value wasn't disclosed.
#Acquisition #Healthcare #MandA
View postDecember 15, 2025
Firstsource names new heads for health plans and provider businesses
Matthew Barlow was appointed Head of the Health Plans business and Scott Schrader Head of the Healthcare Provider business. The company said the moves back a shift to an operating model built on AI, data and digital platforms.
#Leadership #Healthcare #Appointments
View postFirstsource Solutions is a business process management company. It runs customer lifecycle and back office operations for regulated industries including healthcare payers and providers, banking and financial services, mortgage, collections, communications, media and technology, retail and utilities.
