Usually the app was offline, signed out or out of date. Work through these steps in order.
- Check the menu bar clock. If it isn't counting, nothing is being tracked.
- Check your connection. Hyring Insight keeps tracking while you're offline, and uploads your time once you're back online.
- Update the app. Choose Check for updates in the ⋮ menu, then restart it.
- Sign out and back in from the ⋮ menu.
- Wait up to 15 minutes, then refresh the portal.
Still missing?
Tell your admin the date, the missing times, your app version (Preferences › About) and what you've already tried. Then request the time as manual time.
