Question 1

What can I see in the Phone Screener dashboard?

Accepted Answer

Your Phone Screener dashboard gives you a quick, actionable overview of all your screening activity in one place. Here’s what you can expect: Quick Snapshot of

Question 2

Can I use the Phone Screener to filter candidates before sending them to the AI Interviewer?

Accepted Answer

Yes, and that's exactly what it's designed for. If you don't want to interview every applicant, you can first set up a Phone Screener to act as a filter. ​ Whil

Question 3

Do I have to log in separately to use AI Phone Screener and AI Interviewer?

Accepted Answer

No, you don’t. Hyring’s Toggle feature lets you switch between AI Phone Screener and AI Interviewer instantly from the same dashboard. You log in once, and both

Question 4

How does Hyring ensure DE&I compliance during the job creation process?

Accepted Answer

Hyring has built-in safeguards to prevent biased job postings that violate Diversity, Equity, and Inclusion (DE&I) policies. The system automatically detect

Question 5

How can I enable Slack Integration?

Accepted Answer

Hyring's Slack integration allows you to receive real-time notifications in your Slack workspace for important interview events. Steps to set up: While creating

Question 6

Can I still view interview reports for not-qualified candidates?

Accepted Answer

Yes. You can view the complete interview responses and scores for all candidates, regardless of whether they were qualified or not. Go to the relevant Job >

Question 7

What if a candidate answers one Must Have question well but fails another?

Accepted Answer

The candidate is considered Not Qualified . All must-have questions are mandatory. Failing even one means the candidate does not pass the auto-qualification fil

Question 8

What is the Interview Worthy feature?

Accepted Answer

Interview Worthy allows you to mark certain questions in your AI Interview as Must Have. These are questions you consider essential for qualification. Candidate

Question 9

Can I add many skills to the job post in the Phone screener?

Accepted Answer

You can add multiple skills, but we recommend listing only 5-8 core skills most relevant to the role. Including too many skills may: Confuse candidates about pr

Question 10

Can I add additional information, such as incentives or perks, in the AI phone screener?

Accepted Answer

Yes. You can include additional compensation details, such as ESOPs, bonuses, sales commissions, or profit sharing, in the job setup. This helps give more conte

Question 11

Can I hide details like salary from the candidates in the AI phone screener?

Accepted Answer

Yes. While setting up the job post, you can choose to hide the salary from candidates. During setup, enter the salary range and enable the “Hide from candidate”

Question 12

Can I prevent candidates from skipping questions in the AI phone screener?

Accepted Answer

No , candidates can skip questions if they choose to; there’s no hard enforcement to force an answer. That said, skipped responses will be marked in their repor

Question 13

Can I reorder the questions once I’ve added them to the screening in the AI phone screener?

Accepted Answer

Yes . You can reorder questions during the initial setup and even later if you’re editing an existing screening. Simply drag and rearrange the questions within

Question 14

What happens if I change a screening question after the link has already been shared?

Accepted Answer

If you edit a question after the link has gone live: Candidates who have already taken or started the screening will answer using the old version ​ Candidates w

Question 15

How are phone screener credits consumed? Is it per role or per response?

Accepted Answer

Credits are consumed per candidate response , not per job post. That means each time a candidate completes a screening , it counts as one credit. Also, note tha

Question 16

Can I change the phone number associated with my account in the AI phone screener?

Accepted Answer

Yes . You can update your mobile number from your account settings . The new number will be used for future notifications, login verification, and any phone-bas

Question 17

Can I pay in local currency or only in USD for the AI phone screener?

Accepted Answer

Currently, all billing on Hyring is done in USD only . ​ If you're an international customer, your bank or card provider will handle the currency conversion aut

Question 18

Can I archive older job posts without deleting them in the AI phone screener?

Accepted Answer

Yes . You can archive any job post you're no longer actively hiring for. To do this: Go to the post → click the three dots → select Archive. Once archived: The

Question 19

How can I view and download all my invoices in the AI phone screener?

Accepted Answer

You can access all your past invoices from your account dashboard. Just go to: Hyring Dashboard → Subscription → Invoices There, you'll see a list of every bill

Question 20

Can I run multiple Phone Screeners and Coding Interviews under the same Hyring account?

Accepted Answer

Yes, you can manage both AI Phone Screener and AI Coding Interviewer from the same Hyring account ; no need to create separate logins.​ ​ Just make sure your su

Question 21

Is Hyring compliant with SOC 2 Type 2?

Accepted Answer

Yes, Hyring is fully SOC 2 Type 2 compliant , ensuring the highest standards of security, availability, and data integrity. You can learn more and access our co

Question 22

How secure is my data on the Hyring platform?

Accepted Answer

We take data security seriously. Hyring is compliant with SOC 2 standards, and we adhere to them. Industry-grade best practices to ensure your data is stored, a

Question 23

Do you offer volume discounts for agencies or bulk users for the AI phone screener?

Accepted Answer

Yes, we offer volume discounts for agencies and bulk users. Please fill out our contact form, and our sales team will reach out to you with pricing details. ​ P

Question 24

Do you store or share any candidate data with third parties?

Accepted Answer

No . Candidate data is stored securely and is never shared with any third party . Only three parties can access the data: You (the employer) The candidate (if y

Question 25

Can I access old screening data if I downgrade my plan in the AI phone screener?

Accepted Answer

Yes , but with limits. ​ Your existing data remains safe. However, access to older interview recordings or candidate reports may be restricted depending on your

Question 26

What’s the main purpose of the AI phone screener?

Accepted Answer

Phone Screener helps you automate the first round of interviews over a phone call, so you can quickly filter out unqualified applicants and focus on the ones th

Question 27

Can I delete my account from the platform completely?

Accepted Answer

You can request account deletion, but it can’t be done directly by users from the dashboard. ​ If you're absolutely certain, please reach out to our chat suppor

Question 28

Is there a minimum or maximum number of questions I can include in the AI phone screener?

Accepted Answer

Yes, the number of questions you can add to an AI phone screener depends on your subscription plan. Lite: 2 questions Starter: 5 questions Growth: 10 questions

Question 29

How many team members can I add to use Phone Screener?

Accepted Answer

The number of team members you can add depends on your subscription plan. ​Lite: 1 user Starter: 2 users Growth: 5 users Pro: 10 users Enterprise: Custom based

Question 30

How many active job screenings can I run at once?

Accepted Answer

Your active job post limit depends on your subscription plan as each screening works independently with its own configuration and reporting. Lite: 1 job post St

Question 31

Can the AI handle multiple calls simultaneously in the AI phone screener?

Accepted Answer

Yes. The AI is built to handle parallel screenings , so it doesn’t matter how many candidates start the call; the system will call and interview them simultaneo

Question 32

Can I share a candidate’s response with someone outside my team in the AI phone screener?

Accepted Answer

Yes, you can share it externally. The link is passcode-protected for security, and anyone trying to view it must enter the last four digits of the interview cre

Question 33

How long are candidate recordings available in the AI phone screener?

Accepted Answer

Candidate audio recordings will be available on your dashboard between 30 to 365 days , depending on your subscription plan. Enterprise plans offer customizable

Question 34

Can I include a must-have question in the AI phone screener that disqualifies candidates automatically?

Accepted Answer

Yes, you can configure “Must-Have” answers during screening setup. Here’s how it works: While adding a question (e.g., “Are you willing to relocate?”) Mark the

Question 35

Can I assign different questions to different candidate batches under the same role in the AI phone screener?

Accepted Answer

No. Once a screening is created for a role, all candidates receive the same set of questions . ​ Here’s why: The system is built to compare candidates fairly Ch

Question 36

Can I downgrade to a lower plan if I don't require interviews in the AI phone screener?

Accepted Answer

No . Downgrades aren’t supported mid-cycle . ​ We recommend choosing your plan carefully based on forecasted usage. Each plan is designed with specific usage ty

Question 37

Do I need to completely use the monthly limits every month in the AI phone screener?

Accepted Answer

If you're on a monthly plan , your interview credits reset every month , and unused credits don’t carry over. If you're on an annual plan , you receive access t

Question 38

How many languages does the AI phone screener support?

Accepted Answer

The Hyring Phone Screener currently supports 10 languages : English, Spanish, German, Hindi, Korean, Mandarin Chinese, Portuguese, French, Japanese, and Russian

Question 39

What roles are supported in the AI phone screener?

Accepted Answer

Hyring Phone Screener is industry-agnostic and role-agnostic . It works best for: Sales, support, field ops Tech, BPO, retail Remote, hybrid, and on-site roles

Question 40

How do you rank the candidates in the AI phone screener?

Accepted Answer

Candidates are ranked based on: AI-generated scores from their responses Match with expected answers you define while setting up Fit against key parameters like

Question 41

Does Phone Screener also identify voice and detect cheaters?

Accepted Answer

No . The AI Phone Screener is designed for high-scale, objective screening via voice calls. It does not perform speaker identification or advanced fraud detecti

Question 42

Can you customise the time given per question in the AI phone screener?

Accepted Answer

No , there is no fixed time limit per question . Candidates can respond at their own pace, making the experience feel more natural and less rushed. ​ However, t

Question 43

How do I manage permissions for different team members for AI phone screener on the platform?

Accepted Answer

Go to: Profile → Team Management. There, you can: Add or remove teammates Assign different roles (e.g., Viewer, Editor, Admin) Restrict access to certain screen

Question 44

Will I be charged even if the candidate started the call and didn’t actually complete it?

Accepted Answer

No . You’re only charged for fully completed screenings . If a candidate: Misses the call Disconnects midway Fails to complete the required questions You won't

Question 45

Can I set different phone screening durations for different roles?

Accepted Answer

Yes, you can configure different durations when setting up each screening. However, the maximum allowed time per interview depends on your subscription. Some pl

Question 46

Can I integrate Hyring’s AI phone screener with my ATS?

Accepted Answer

Yes. Hyring provides an API that can be used to: Push candidates from your ATS into a screening Automatically fetch scores, reports, and recordings Trigger work

Question 47

Can I deactivate a link immediately if I want to stop responses for my AI phone screening?

Accepted Answer

Yes. If your screening is already live, you can archive the screening or lock the link in the edit screening options at any time. Once archived or locked: Candi

Question 48

Can I set when candidates should receive calls in the AI phone screener?

Accepted Answer

Yes . During the screening setup, you can manually select the date, time, and time zone for each call. This allows you to schedule calls according to the candid

Question 49

Can I track which candidates have not picked up the call in the AI phone screener?

Accepted Answer

Yes. Inside the Screenings tab, you’ll find a detailed breakdown of all candidate responses, including those who missed , declined , or did not complete the cal

Question 50

Is there a way to re-invite candidates who didn’t complete the AI phone screening?

Accepted Answer

Yes. Go to the Responses section of the specific interview, and you’ll find the list of candidates who didn’t complete the call. ​ You can re-invite them direct

Question 51

Can I receive notifications when a candidate completes the AI phone screening?

Accepted Answer

Yes . Hyring supports real-time notifications via Slack , WhatsApp , and email whenever a candidate completes their phone screening. This ensures you're instant

Question 52

What if the candidate provides incorrect information or fakes responses during the AI phone screening?

Accepted Answer

The Phone Screener is designed to give you a quick snapshot, not a final decision . It doesn't rely on visual proctoring or fraud detection like full interviews

Question 53

Can I pause or deactivate a screening temporarily in the AI phone screener?

Accepted Answer

Yes. You can move any active screening to the Inactive or Archived state from your dashboard. This is helpful if you're pausing hiring but want to preserve the

Question 54

Can I set different voices or languages for different roles in the AI phone screener?

Accepted Answer

Yes . While setting up a phone screening, you can choose between a male and a female AI voice, both designed to sound natural and conversational. This allows yo

Question 55

Can I edit a job post in the AI phone screener after it’s published?

Accepted Answer

Yes, you can edit an active screening at any time. Simply go to the screening dashboard and click on “Edit Screening.” You’ll be able to modify the questions, s

Question 56

Can I hide the AI phone screener score from the candidate?

Accepted Answer

Yes , you have full control over what the candidate sees. While setting up the screening, you can enable score privacy. This means the candidate will not see th

Question 57

Can I limit the number of responses for my AI phone screening?

Accepted Answer

Yes , the platform gives you two key controls to manage how many candidates can respond: You can set an expiry date for the screening link so it stops accepting

Question 58

Can I set expected answers for the questions in the AI phone screener?

Accepted Answer

Yes . While creating each question, you can set an "expected answer" which the AI uses as a benchmark for scoring. You can also mark expected answers as either

Question 59

Can I add or change the AI’s call introduction in the phone screener?

Accepted Answer

No , the introduction is a mandatory disclaimer and cannot be changed. It ensures legal and ethical compliance by clearly informing candidates that they are spe

Question 60

What happens if the candidate doesn’t pick up or disconnects the call by the AI phone screener?

Accepted Answer

If a candidate misses the call or disconnects midway, the platform provides you with several options to ensure they still have a chance to complete the screenin

Question 61

What kind of questions can I add to the phone screener?

Accepted Answer

Since this is a phone-based screening designed to be quick and automated, it supports short-ended questions such as: Yes/No questions (e.g., “Have you worked in

Question 62

What do I get in the candidate’s AI phone screening report?

Accepted Answer

Once a candidate completes their call, you’ll get a comprehensive screening report that gives you a clear overview of their performance. The report includes: AI

Question 63

Can I invite candidates from my own database or talent pool to the AI phone screener?

Accepted Answer

Yes, there are three easy ways to invite your own candidates to a phone screening: Invite by Phone : You can directly enter each candidate’s name and phone numb

Question 64

Can I change the questions in the AI Phone screener?

Accepted Answer

Yes , you can fully customize the questions. The platform gives you three flexible ways to manage this: ​ Use smart, AI-generated questions : When you create a